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Support Contact Info

We have an expert team of professionals available to answer questions and to assist you with technical issues with Acresso products. To contact Support for technical issues, please use our online system to log an incident. In addition to our online submission system, you can contact Support using the following information.

Installation & Packaging

North America
Email:
Phone: (varies by maintenance plan, please see your Welcome Kit)
Hours: 8 AM to 5.30 PM CST, Monday through Friday

Europe
Email:
Phone: (varies by maintenance plan, please see your Welcome Kit)
Hours: 6 AM to 6 PM GMT, Monday through Friday

Licensing

North America
Email:
Support Line: (408) 969-5441 (local) or (877) 969-5441 (toll free)
Fax: (408) 642-3764
Hours: 8 AM to 6 PM PST, Monday through Friday

Europe
Email:
Phone: +44 (0) 870 873 6301
Fax: +44 (0) 1928 870 6301
Hours: 6 AM to 6 PM GMT, Monday through Friday

Japan
Email:
Phone: +81 (3) 5774-6254
Fax: +81 (3) 4360-8201
Hours: 9.30 AM to 6 PM JST, Monday through Friday